GOVERNMENT OF INDIA (Bharat Sarkar)
MINISTRY OF RAILWAYS (Rail Mantralya)
No. 2O11/TG-I/20/P/Senior Citizens
New Delhi, dated 15.09.2011
The Chief Commercial Managers, All Zonal Railways.
(Commercial Circular No.47 of 2011)
Sub: Facilities for senior citizens at computerized Passenger Reservation System(PRS) centers.
A reference has been received from Standing Committee of Voluntary Agencies(SCOVA) wherein it has been inter-alla pointed out that at the reservation counter(s) earmarked for senior citizens at Passenger Reservation System(PRS) centers in metros/big cities, there are long queues and senior citizens have to stand for hours in the queue. As such token system should be introduced at such Counters.
2. In this connection please refer to this office letter No.2001/TG.I/20/P/Troken System dated 21.08.2002 regarding introduction of computerised token system at PRS Centers. It is understood that at present this system is operational at some PRScenters viz. Mumbai CSTM, Thane, Hyderabad etc.
3. The request of SCOVA has been examined and it is desired that wherever, at computerised PRS centers, counters have been earmarked for senior citizens/handicapped persons, zonal Railways should consider provision of sitting arrangements near to that special counter subject to availability of space. It may, however, be ensured that such arrangements should not obstruct the free movement of passengers in the PRS center.
3.1 Necessary action may be taken accordingly and list of such PRS centers may be sent to this office for information. List of PRS centers where computerised / normal token system is in vogue may also be advised.
Dy. Director Traffic Commercial (G)-II